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Joined 2 years ago
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Cake day: June 11th, 2023

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  • I build call centers.

    When we design the call flows, those are the first tings we disable. You can tell a company at least slightly cares about their customer base if they actually do allow you to escalate to a human without a ton of effort. Most don’t, and want to shove “AI” in front of everything, so they can hire even less people in low-cost markets. Offshoring wasn’t cheap enough for these leeches companies, now they want AI to replace those folks making starvation wages to get yelled at all day.

    And sometimes, these solutions work well. Most of the time, they work just well enough to not have people quitting their service in frustration.


  • They can, but this wouldn’t be a website thing, it’d be the whole browser. Not a bad thin, IMO, Recall is cancer that no one but Microsoft board members & investors are asking for.

    I predict privacy-preserving browsers like Librewolf, Waterfox, etc. potentially deploying the same “DRM for a good cause” approach Signal is using.